The BarControl Philosophy – a job done right!
Over the years BarControl has developed an efficient methodology towards determining the requirements of each site, implementing the correct solution to meet the requirements, and providing proper technical support long after the installation:
Usually the first step is the rapid determination of client requirements, not just for now, but for years to come. The results outline the BarControl Enterprise Manager modules required at implementation, modules to consider for the future, general hardware recommendations, and an assessment of the amount of custom configuration and training services that will be required at implementation to assure a smooth start-up. This process also sets the course for the detailed site analysis to follow.
Working together with the client, the Site Analysis gets to the details of what the client is looking for their BarControl Enterprise Manager installation to accomplish for them. Getting to the details involves outlining identifiers, walking through client processes and defining the most efficient methods of data capture in conjunction with enhanced workflow. Also, identifying hardware and data capture requirements, possible data exchange points with other systems and the level of installation and training services required. All this becomes a roadmap to success tailored specifically for the client.
After completion of the Site Analysis, the process of creating the Site Implementation Document begins. Generally, the combined efforts of the site engineer, the BarControl team members assigned to the project, and a technical document specialist are dedicated to outlining and completing yet another successful implementation. The result of the BarControl team’s effort becomes the site-specific system design used by both BarControl in the development of the solution and the client in preparation for the implementation.
Much of the configuration process is performed behind the scenes, either in-house or on-site. The BarControl team members take the steps – sometimes an extra step or two – to mold the application modules into the solution outlined and approved by the client. Configuration services can include modifying the interface screens, developing recommended security profiles, generating custom processes within specific modules, configuring portable data collection devices, testing wireless data collection networks, or creating the custom reports required at the site.
Installation is the transition point. The BarControl team performs the actual installation of the system outlined in the Implementation Document. This is usually a turn-key service including the installation of the database on the server, installation of the client applications, import of the data required from existing systems, and installation of the wireless data collection network. All of this is followed by a walk-though of the completed system, ready to use.
Key to the successful implementation of any system is training. Unique to BarControl is the utilization of the same engineers who developed the final product as training personnel. This assures that the clients are educated by the persons most knowledgeable about the system implemented. Generally, training is performed in a top-down approach, with the most intensive training for the system administrator and management, then assistance to the management in training their users. This method has proven to be most successful over the years.
Completion of the implementation, generally, is not the end of the partnership process. With most client sites, periodic follow-up visits for refresher training, minor configuration changes, and additional custom reports are a part of the original implementation schedule. BarControl is committed to successful implementations, and has found continuing the client partnership well past the installation to be a vital key in this relationship.
BarControl offers our Standard Technical Support Plan which includes unlimited telephone support, guaranteed response times, free version upgrades, electronic support, and even on-site support outside of the estimated maintenance visits if required. A Mission Critical Support Plan is available for our clients who require guaranteed 24/7 service.
Call today to speak with a system specialist: 1-800-947-4362