This module work in conjunction with the Cross Docking and Customer RMA modules. Returned product can be directed through various identification and inspection processes – based upon the results be directed to any number of Dispositions for rapid and efficient processing.

Sunday, 05 February 2012 17:57

RMA's Vendor

An extension to the Purchase Order module, this module tracks Vendor RMA’s against previous purchases and handles the details – Purchase Order adjustments and credits, or directs cross-shipment and/or receipt of replacement products required to resolve the RMA while tracking progress and performance.

An extension to the Order Management module, this module issues RMA’s against previous sales and handles the details – credit memo data to the Invoicing module, or directs cross-shipment and/or replacement shipment of products required to resolve the RMA while tracking progress and performance.

The iBEM 2010 reverse logistics module is not just the usual RMA tracking ability, but a complete Reverse Logistics system - a disposition by inspection and condition process to quickly and efficiently return products to market, route them for "rebox", direct them for transport to a T&R division for further evaluation, or stage them for liquidation.